Users
A user is the person the agent is speaking with. Use a stable user ID from your application so memory and conversation history attach to the right person.
The term user is intentional. It is the canonical Hyponema term for the human counterparty across memory, sessions, telephony, notifications, and compliance workflows.
Choosing a user ID
Section titled “Choosing a user ID”Use an ID that is stable across devices and channels:
- Your internal user ID.
- A CRM contact ID.
- A patient, student, client, or account-member ID.
Avoid browser-only IDs for repeat-user agents. If the user ID changes, Hyponema will treat the person as a new user and will not retrieve the same memory context.
User context
Section titled “User context”Users are used to scope:
- Memory observations and corrected facts.
- Open conversation threads.
- Session resume state.
- Narrative arcs and emotional trajectory.
- Notification subscriptions and compliance exports.
Privacy
Section titled “Privacy”Treat user IDs as application identifiers, not a place for personal data. Put names, phone numbers, and profile fields in the appropriate product or Hyponema profile surfaces instead of encoding them into the ID.