Users
A User is the human counterparty who talks to a Hyponema agent. A Client is the operator using Hyponema. Keep that distinction in your own data model and support workflows.
Why Users matter
Section titled “Why Users matter”Users anchor conversation history, memory, calls, and operational review. When the same person returns, use a stable User identity from your application so the agent can retrieve the right context and the dashboard can show the right records.
User records in the dashboard
Section titled “User records in the dashboard”The top-level Users page lists people who have talked to agents or who were added manually. If there are no Users yet, the dashboard offers a manual add path and explains that Users will appear after conversations.
User detail pages are the place to review the person’s activity and related records. Use this for support, quality review, and privacy workflows.
Good integration hygiene
Section titled “Good integration hygiene”- Use stable IDs from your system instead of temporary browser identifiers.
- Avoid putting sensitive free-form data into IDs, labels, or metadata.
- Keep User identity mapping on your backend when integrating the API or widget.
- Follow workspace privacy and retention settings when responding to access or deletion requests.